Effective date: October 5, 2026
Last updated: October 5, 2026
Welcome to Hibug (hibug.me) — the bugs center where developers, engineers, and technical practitioners share real bugs, issues, and incidents, and how they fixed them.
Hibug is owned and operated by oDesk Software Co., Ltd ("oDesk", "Hibug", "we", "us", "our"). These Terms of Use ("Terms") are a binding agreement between you and oDesk. Please read them carefully. They cover your account, the content you publish and read, paid memberships, the Hibug Partner Program, and how disputes are resolved.
By creating an account, publishing, subscribing, or otherwise using hibug.me, our apps, emails, or APIs (together, the "Services"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
1. Who May Use Hibug
You must be at least 13 years old to use the Services.
You must be at least 18 years old (or the age of majority where you live) to buy a membership, make a donation, or join the Partner Program and receive payouts. If you are under 18, a parent or legal guardian must make purchases on your behalf and accepts these Terms for you.
You may not use the Services if you are barred from doing so under the laws of Vietnam or the country where you live, or if we have previously suspended or terminated your account.
If you use Hibug on behalf of a company or organisation, you confirm you have authority to accept these Terms for it.
2. Your Account
You are responsible for your account and for everything that happens under it. Keep your password and sign-in methods (email, social login, phone OTP) secure.
Provide accurate information and keep it up to date.
Tell us immediately at info@odesk.me if you believe your account has been accessed without permission.
One person, one account. Do not sell, rent, or transfer your account, and do not create accounts to evade a suspension.
Deleting your account. You can delete your account from Account → Your Data. Deletion enters a 14-day grace period during which you can cancel it by signing in again. After the grace period your account and content are permanently removed, except records we must keep by law (see the Privacy Policy).
3. Content on Hibug
3.1 Your content
"Content" means anything you post: bug reports, articles, code snippets, logs, screenshots, images, comments, and profile information.
You own your content. Publishing on Hibug does not transfer ownership to us.
License to us. By posting content, you grant oDesk a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, distribute, translate, format, and promote your content on and in connection with the Services (including in search results, newsletters, social media, and marketing of Hibug). This license is only for operating, improving, and promoting the Services. It ends when you delete the content, except for (a) copies already shared by other users, (b) reasonable backup retention, and (c) content we must keep for legal reasons.
License to readers. Readers may view and share links to your public posts. Code snippets in posts may be copied and used by readers to fix their own systems unless you clearly state a different license in the post. Readers may not republish your full post without your permission.
Responsibility. You are responsible for your content. You confirm you have the rights to post it, and that it does not violate these Terms, the law, or anyone else's rights.
3.2 The Hibug post framework
Every bug post should follow Hibug's four-step framework:
Investigate — the root cause.
Explain — the issue plus environment details (OS, versions, configuration).
Fix — how to fix it and how to test the fix.
Verify — confirm the fix works and note any security implications.
Posts may be reviewed before they go live. We may decline, unpublish, or ask you to edit posts that do not meet the framework or our Community Guidelines.
3.3 Sensitive data in posts
Before publishing logs, stack traces, configs, or screenshots, remove secrets and personal data: API keys, passwords, tokens, private keys, connection strings, internal hostnames/IPs, customer data, and anything your employer or client treats as confidential. You are solely responsible for what you disclose. If you notice exposed secrets in any post, report it to info@odesk.me and we will act quickly.
3.4 No professional warranty
Posts are shared by community members for educational purposes. Fixes, commands, and code may not work in your environment and may cause data loss or security issues if applied blindly. Test in a safe environment and back up first. Hibug does not verify every fix and is not responsible for outcomes of applying content found on the Services.
4. Memberships, Payments & Refunds
4.1 Plans
Every account is placed on the Free plan automatically when it is created; the Free plan never expires. Paid memberships are billed monthly, every six months, or yearly, remove ads, and unlock all member-only (paid) posts. Current plans and prices are shown on the Plans page and at checkout, including any applicable tax (e.g. VAT).
4.2 Billing & automatic renewal
Paid memberships renew automatically at the end of each billing period, and your saved payment method is charged for the next period, until you cancel.
Renewals are charged at the price of your plan at the time of renewal. We will email you before any price change takes effect; the new price applies from your next renewal, and you can cancel before then if you do not agree.
If a renewal payment fails, we may retry it. Your access continues for a short grace period while payment is retried; if it still cannot be collected, your account returns to the Free plan.
Payments are processed by our third-party payment providers (currently Airwallex and PayPal). The providers available for memberships, post purchases and donations are shown at checkout and may change over time. The provider’s terms also apply to your payment. Hibug never stores your full card number or security code.
4.3 Cancellation
You can cancel anytime from Account → Subscription. Cancelling stops all future renewals; you keep member access until the end of the period you already paid for, after which your account returns to the Free plan. You can resubscribe at any time.
4.4 Refunds
Membership fees are non-refundable, including for partially used periods, unused time, or unread content, except:
duplicate or incorrect charges caused by a billing error;
a renewal charged after a cancellation that we failed to process; or
where a refund is required by applicable consumer law.
To request a refund under these exceptions, email info@odesk.me within 14 days of the charge with your account email and transaction ID. Approved refunds go back to the original payment method.
4.5 One-time purchases & donations
Where an author sells an individual post, the purchase gives you personal access to that post for as long as it remains on Hibug. Purchases are final unless the content materially differs from its description or was not delivered.
Donations to authors are voluntary gifts, are non-refundable, and do not buy any goods or services. Recurring donations renew automatically until cancelled, and can be cancelled anytime from your account or the payment provider used.
4.6 Taxes
Prices may exclude taxes. Where required, we add VAT or other taxes at checkout and show the total before you pay.
5. Hibug Partner Program (Authors)
Approved authors can earn money from paid posts and reader donations.
Eligibility. You must be 18+, have an account in good standing, complete author onboarding, and complete tax verification before any payout is released.
Earnings. Authors earn from qualifying views by paying members on paid posts, as described in the Partner Program guide and shown in Account → Earnings. Rates, thresholds, and commission are set by Hibug and may change; changes apply only going forward and are announced in advance.
Fraud. Views, subscriptions, or donations that are self-generated, bot-driven, incentivised, or otherwise artificial do not qualify. We may withhold, reverse, or claw back earnings tied to fraud or violations of these Terms, and may suspend the author account.
Payouts. Earnings are paid out once the minimum payout threshold is reached, using the payout methods available in Account → Payout settings (for example a bank account or Airwallex account via Airwallex, or a PayPal account). Donations are settled through the provider that processed them. Payment-processor fees, VAT on fees, and Personal Income Tax (PIT) withholding required by Vietnamese law are shown on the payout breakdown before you confirm.
Taxes. You are responsible for reporting and paying any taxes on your earnings beyond what we withhold.
Independent relationship. Authors are independent creators, not employees, agents, or partners of oDesk.
6. Community Rules
You agree not to:
post content that is illegal, defamatory, harassing, hateful, sexually explicit, or that promotes violence;
post malware, working exploits targeting systems you do not own or are not authorised to test, or step-by-step instructions intended to cause harm. Responsible security write-ups of already-fixed or disclosed vulnerabilities are welcome;
post other people’s personal data, credentials, or confidential business information;
plagiarise, or copy content from other sites without permission and attribution;
publish AI-generated content without reviewing and verifying it yourself — you are accountable for its accuracy;
spam, mass-post, use misleading titles, or insert undisclosed affiliate links or advertising;
manipulate views, claps, comments, followers, or earnings;
scrape, crawl, or bulk-download the Services (other than via public search-engine indexing), or circumvent the paywall or any access control;
probe, attack, or overload our systems. If you find a vulnerability in Hibug, report it privately to info@odesk.me.
We may remove content and limit, suspend, or terminate accounts that break these rules.
7. Copyright & Takedown
We respect intellectual property rights. If you believe content on Hibug infringes your copyright, email info@odesk.me with: your contact details, identification of the copyrighted work, the URL of the infringing content, a statement of good-faith belief that the use is unauthorised, and a statement that your notice is accurate and that you are the owner or authorised to act for the owner. We will review and, where appropriate, remove the content and notify the author, who may respond with a counter-notice. Repeat infringers will have their accounts terminated.
8. Hibug’s Services & Brand
The Services, including software, design, logos, and the "Hibug" name, are owned by oDesk and protected by law. These Terms do not grant you any right to use our brand.
We may change, add, or remove features at any time. If we discontinue a paid feature you pay for, we will tell you in advance.
Advertising may appear on free accounts and pages. Paid members do not see ads.
Feedback. If you send us ideas or suggestions, we may use them without obligation to you.
9. Suspension & Termination
You may stop using the Services and delete your account at any time. We may suspend or terminate your access, or remove content, if you breach these Terms, create legal risk for us or others, or if required by law. Where reasonable, we will notify you and give you a chance to respond. Earnings already paid out to your own bank, Airwallex, or PayPal account remain yours; unpaid earnings linked to violations may be forfeited. Sections that by their nature should survive termination (ownership, licences already granted, disclaimers, liability limits, disputes) survive.
10. Disclaimers
THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED AVAILABILITY. WE DO NOT ENDORSE, AND ARE NOT RESPONSIBLE FOR, CONTENT POSTED BY USERS.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ODESK AND ITS DIRECTORS, EMPLOYEES, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, REVENUE, OR BUSINESS, ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICES OR ANY CONTENT — INCLUDING APPLYING A FIX DESCRIBED IN A POST. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD 50. Nothing in these Terms limits liability that cannot be limited under applicable law.
12. Indemnity
You agree to indemnify and hold oDesk harmless from claims, losses, and expenses (including reasonable legal fees) arising from your content, your use of the Services, or your breach of these Terms or the law.
13. Governing Law & Disputes
These Terms are governed by the laws of the Socialist Republic of Vietnam. Before filing any claim, please contact us at info@odesk.me so we can try to resolve the issue informally within 30 days. If it cannot be resolved, disputes will be submitted to the competent courts of Ho Chi Minh City, Vietnam. If you are a consumer, you may also have rights under the mandatory laws of your country of residence, which these Terms do not override.
14. Changes to These Terms
We may update these Terms from time to time. If changes are material, we will notify you by email or a notice on the Services at least 14 days before they take effect. Continuing to use the Services after the effective date means you accept the updated Terms.
15. General
These Terms, together with the Privacy Policy and any policies referenced here, are the entire agreement between you and oDesk about the Services. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If a translation conflicts with this English version, the English version prevails.
16. Contact
oDesk Software Co., Ltd — operator of hibug.me
Email: info@odesk.me